Privacy Policy

Last updated: 21 August 2026

We take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. If you have any questions, please contact us at [[email protected]]

1. Who We Are

[Nadik] is operated by [two sisters, Nadyne and Anik]. We understand that the site collects data for the personal information collected through this website, and process it in accordance with UK GDPR. Nadik has no control over this.

2. What Information We Collect

Information you provide to us (This is done automatically)

• When placing an order: Your name, email address, delivery and billing address, and order details.
• When creating an account: Your name, email address, and a password (stored securely — we never store it in plain text).
• When contacting us: Your name, email address, phone number, and the content of your message.

Information collected automatically

Nadik does not control the collection of data about how you use this website, such as pages visited, time spent on pages, and the device and browser you use.

Children

Nadik does not control the collection of personal data from anyone under the age of 16. If we become aware that this has been done, we will delete that information promptly.

3. How Your Information Is Used

The site uses your personal data to (Nadik does not control this):

• Process and fulfil your orders
• Send you order confirmations, dispatch updates, and related communications
• Handle returns, refunds, and complaints
• Manage your account if you have registered with us
• Improve our website and understand how customers use it
• Send marketing communications where you have given consent (you can opt out at any time)
• Comply with our legal obligations

4. Lawful Basis for Processing

The site relies on the following legal bases to process your personal data ((Nadik do not control this)

• Contract: Processing necessary to fulfil your order and manage your account.
• Consent: For marketing emails — but you can withdraw consent at any time by unsubscribing or contacting us.
• Legitimate interests: For website analytics, fraud prevention, and improving our services.
• Legal obligation: Where we are required to process data by law, such as for tax and financial records.

5. Sharing Your Information

Nadik does not sell your personal data. We do not control if the site may share it with third parties only where necessary:

• Service providers: Such as delivery companies, payment processors, and email platforms who help us run our business and fulfil orders.
• Legal requirements: Where required by law or to protect our legal rights.
• Business transfers: If our business is sold or transferred, customer data may form part of that transaction.

6. Cookies

The website may use cookies — small files stored on your device — to improve your browsing experience and help us understand how visitors use our site. You can control or disable cookies through your browser settings, though this may affect how some parts of the site work.

7. How Long Your Data is Kept (Nadik has no control over this)

The site only keep your personal data for as long as necessary for the purposes described in this policy.

Data type	Retention period
Order and invoice records	6 years (in line with HMRC requirements)
Account information	Until you delete your account or request erasure
Newsletter subscriptions	Until you unsubscribe
Customer communications	6 years

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Ask us to delete your data in certain circumstances.
• Portability: Request your data in a portable, machine-readable format.
• Objection: Object to us processing your data for marketing or on the basis of legitimate interests.
• Restriction: Ask us to limit how we process your data in certain circumstances.
• Withdraw consent: Where we process data based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We may ask you to verify your identity before acting on your request.

9. Data Security

The site takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. No online system is completely secure, however, and we cannot guarantee absolute security of data transmitted over the internet.

10. Complaints

If you are unhappy with how your personal data is handled, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this policy from time to time. We will update the date at the top of this page when we do. Your continued use of our website after any changes are posted means you accept the updated policy.

12. Contact Us

[Nadik]
[Nadyne & Anik]
Email: [[email protected]]